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Baxter

Field service and job management for trades

Run the job.
Tell Baxter the rest.

Jobs, schedules, photos, customer messages, quotes and invoices — without spending your day updating software.

See how Baxter works
Office
Schedule, dispatch, quote, invoice.
Field
Photos, notes, time, parts, sign-off.
Voice
Say what happened. It’s on the job.

The problem

The job takes an hour.
The admin follows you home.

The physical work finishes at 11. Then the same job gets done again — on a screen, from memory, usually after dinner. Baxter takes that second job off your plate by letting you capture it while it’s happening, in the words you’d use anyway.

Tonight, at the kitchen table

  1. 1Type up the job notes from memory
  2. 2Find the photos in your camera roll and upload them
  3. 3Work out which parts you used and add them
  4. 4Text the customer to say it’s done
  5. 5Build the invoice from scratch
  6. 6Check what tomorrow’s first job is

Around forty minutes, if nothing’s missing.

In the van, before you pull out

  • “Take an after photo.”

    Photo saved to job #1042.

  • “Add two isolation valves.”

    Added 2 × isolation valve.

  • “Note: replaced the tempering valve, tested the outlet at fifty degrees.”

    Note saved.

  • “Tell Margaret the job’s done.”

    Margaret Jones has been told the job is complete.

  • “Send the invoice.”

    Invoice sent to Margaret Jones.

Every one of those lands on the job record. The office sees it as it happens.

How it works

Don’t ask AI questions.
Give Baxter work.

Baxter isn’t a chatbot bolted onto job software. Every command maps to a real action on a real job — the one you have open, the one you’re on, or the next one on your list. It tells you what it heard and what it’s about to do, and nothing consequential happens without a tap.

Too noisy to talk? Type the same command. No signal? Baxter needs a connection to understand you, so the buttons on the job are always there.

Things you can say

  • “I’m on my way”
  • “What’s my next job?”
  • “Start the job”
  • “Take a before photo”
  • “Add two isolation valves”
  • “Pause for lunch”
  • “Log $42 for fittings”
  • “What’s left today?”
  • “Can I close this job?”
  • “Tell the office the part’s on back order”
  • “Mark “gas test” as pass”
  • “Send the invoice”
  1. 01Say it

    Tap the Baxter button and talk. Pause when you’re done.

  2. 02Check it

    Baxter shows what it heard and which job it means. Parts, notes, expenses and invoices wait for your tap.

  3. 03Done

    The action lands on the job. If you’re out of range it’s saved and sent when you’re back.

Product

One job record, from the office to the van and back.

The office schedules it. The technician runs it. Everything that happens on site — photos, parts, time, notes, the customer’s signature — is on the same job before the van leaves the driveway. Nobody re-types anything, and nobody has to ring to ask what happened.

Left: the office view of job #1042 — the customer’s SMS thread, alongside photos, notes, signatures, checklists and dispatch messages. Right: the same job in Dan’s hand, on the Work tab.

One job, one Monday

  1. 7:52 amOffice

    Job #1042 scheduled for Dan at 8:00. Margaret gets a booking confirmation.

  2. 8:04 amBaxter

    “I’m on my way” — on-my-way text sent with Dan’s ETA.

  3. 8:29 amField

    Arrived. Timer started. Before photos taken.

  4. 10:12 amBaxter

    “Add two isolation valves” — parts added from the price book.

  5. 10:40 amField

    After photos, handover note, safety checklist complete.

  6. 10:52 amField

    Margaret signs on the phone.

  7. 10:58 amBaxter

    “Send the invoice” — $682.00 inc. GST, built from the job’s time and materials.

  8. 11:03 amOffice

    Dispatch: “Nice one. Nguyen job is next — gate code 4471.”

What Baxter does

Run the day

Scheduling, dispatch and jobs that stay in step.

See the week by calendar, list, board or staff timeline. Drag a job to another day or another technician. Keep an eye on what’s unassigned and unscheduled, and message the field from the same screen.

  • Calendar, list, board and staff timeline views
  • Drag to reassign or reschedule, with clash warnings
  • Unassigned and unscheduled queues
  • Dispatch messages between the office and the field
  • On-my-way, running-late and arrived texts to customers, with SMS connected
  • Route planning for a technician’s day

Scheduling

Board

The operations board: every job in its lifecycle column, from unscheduled to ready for billing.

Run the job

Everything the job needs, captured where it happens.

The technician’s job screen has one place for photos, notes, checklists, parts, time and the customer’s signature. The office decides what a job needs before it can be closed, so nothing gets to invoicing half-done.

  • Photos tagged before, during, after, issue and serial number
  • Notes for the office, the customer or the next technician
  • Checklists with required items, and a reason if something is skipped
  • Signature captured on the phone
  • Timer with pause reasons — lunch, waiting on parts, at the supplier
  • Parts from the price book, expenses with receipts

Completion requirements: the office sets them, the technician sees what’s left before closing.

Run the business

From quote to paid, without re‑keying the job.

Quotes turn into jobs. Jobs turn into invoices built from the time and materials already on the record. Customers keep their history, their assets and their own portal for quotes, invoices and bookings.

  • Customers with full job, quote and invoice history
  • Quotes that convert to jobs and invoices
  • Invoices built from the job’s time, parts and expenses
  • Card payment on site or by link, with Stripe connected
  • Overdue follow-up and statements from the office
  • Xero or QuickBooks sync, once connected

An invoice raised from job #1042 — labour and parts pulled straight from what Dan logged.

Built for the field

Made for a phone held in one hand.

Today, at a glance
The next job, the running timer, unread messages and anything waiting on you — on one screen, with targets sized for a thumb. No menus to dig through between jobs.
Baxter is one tap away
The Baxter button sits in the bottom bar on every screen. Talk to it, or type the same command when the site’s too loud. In the native app, “Hey Baxter” works hands-free.
Poor signal doesn’t lose the record
Photos, notes, checklists, signatures, parts, expenses and timer actions save on the phone and sync when you’re back in range. Voice commands and customer messages need a connection.
Built for the phone already in your pocket
Runs in the browser on any modern phone, with native iOS and Android builds for the parts that need the hardware — hands-free voice and card readers.

Less admin between you and the next job.

Baxter keeps the office, the technician and the customer on the same job, and takes the typing out of the day. It’s being built for Australian trade and service businesses now.

Baxter is coming soon.Built in Australia, for the trades.